Bay businesses should specifically train their staff to provide good service.

4 Comments

  1. Neil says "The GB Weekly often hears comments about service in the Bay - both good comments and criticisms. We wonder if our readers have opinions about service that they'd like to share. What do you consider good service to be? Do we have a right to good service all the time? Are some businesses consistently better than others? Are there places you definitely choose to go and shop because you know you will get good service? The GB Weekly will be doing an article on this subject in the next week or so. Comments from readers are welcomed."

    August 4th, 2010 at 03:37 PM

  2. Neil says "The GB Weekly often hears comments about service in the Bay - good comments and criticisms. We wonder if our readers have opinions they would like to share on the subject of service. What is good service? Do we have a right to good service all the time? Are some businesses consistently better than others? The GB Weekly will be doing an article on this subject in the next week or so and we will refer to your comments."

    August 11th, 2010 at 11:40 AM

  3. customer with plenty of money says "If employers don't care how their staff treat the customers, then they only have themselves to blame for lack of custom. We have experienced excellent service over the years, so have high expectations. Excellent service isn't just smiling when you take my money. It's clean toilets, well-groomed staff, well-presented product, making an extra effort, ordering product that isn't available in the shop and thinking about what the customers really want. There are businesses in Golden Bay that we don't go into any more because of the lack of service. If employers don't know what we think of their business, why don't you ask? Print off a few feedback forms like Morrisons Cafe does and we'll tell you."

    August 11th, 2010 at 05:55 PM

  4. Frank says "The one thing that every business in Golden Bay can offer is great service.The customer is the one who is honouring you with their custom so it is the responsibility of the business owner and employees to do everything possible to ensure that the customer leaves feeling that they will be back. It is in fact easier to give good service than bad and both parties enjoy the experience. Part of good service is being available and here I must take issue with the Chemist which is closed from 1.00 pm until 1.30pm.WHY? What has changed to cause this to happen? .It was always open before so I can only assume that the customer comes a distant second in the relationship.It is the same with the BNZ reduced hours. If there was great service all the time there would be less custom disappearing over the hill."

    August 12th, 2010 at 04:38 PM

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    November 15th, 2010 at 08:59 AM

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